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Please bear with my long description. It was the only way I could fully describe the problem. Network Magic is no longer working on my computer. I was using Network Magic v 5.1.9055.0 in a Windows XP Professional computer. I am also using the free Zone Alarm firewall, the F-Prot antivirus program and Spysweeper.

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They all load on bootup. The problem: When I booted the computer, I started getting an error message box, 'Pure Networks Platform Service encountered a problem and needs to close.' When the computer finished booting, the Network Magic icon in my systray was grayed out. When I clicked on the grayed out Network Magic icon, a box appeared that stated, 'The platform service is not running.' I tried restarting it from that box ('Try restarting the platform service') but it did not restart. Instead I got an error box again stating that 'Pure Networks Platform Service encountered a problem and needs to close.'

It was followed by another smaller error box stating: “Platform Service Error. The Platform could not be restarted. System error: “ There was nothing after the initial quote marks.

I then followed the procedure from your “Knowledge Base” at the page, “The Pure Networks Platform Service Is Not Running.” 1) I ran the Windows Installer Cleanup. The only relevant entry listed there was Cisco Network Magic (Network Magic, Pure Networks Platform and Speed Meter Pro were not listed there.) So, I removed Cisco Network Magic from that screen. 2) I then added my own step.

I went to Add/Remove Programs in the control panel of Windows and Network Magic was listed there. I then clicked the “Remove” button but nothing happened.

3) I then downloaded the “Platform Cleanup Tool, unzipped it and ran Clean.cmd. A black box opened and various steps occurred. When it was finished, I was not asked to reboot my computer. 4) I then downloaded Network Magic from your download site. I right clicked on the NMsetup.exe file and chose “Run as.” A box opened with the choice of running the program as the current user or as the administrator.

When I chose run as the current user, nothing happened other than a small blank box appeared with an OK button which I clicked. I then right clicked again on the NMsetup.exe file and chose to run it as the administrator. After about 75% of the “Install Platform Service” completed, a message box appeared stating, “Pure Networks (or some such thing – my phrase) encountered a problem and needs to close. “ Nevertheless the installation continued and completed. When I rebooted I still had the same problem I had before I started all of these steps. The Network Magic icon is grayed out in the systray.

Again I tried restarting the Platform Service from the screen that appeared when I clicked on the Network Magic icon in my systray, but it still didn’t work. 1) How do I get Network Magic to work properly again? 2) Once Network Magic is working, do I have to renter my activation code? Thanks for your time. Wrote: Please bear with my long description. It was the only way I could fully describe the problem. Network Magic is no longer working on my computer.

I was using Network Magic v 5.1.9055.0 in a Windows XP Professional computer. I am also using the free Zone Alarm firewall, the F-Prot antivirus program and Spysweeper.

They all load on bootup. The problem: When I booted the computer, I started getting an error message box, 'Pure Networks Platform Service encountered a problem and needs to close.' When the computer finished booting, the Network Magic icon in my systray was grayed out. When I clicked on the grayed out Network Magic icon, a box appeared that stated, 'The platform service is not running.' I tried restarting it from that box ('Try restarting the platform service') but it did not restart. Instead I 1) How do I get Network Magic to work properly again?

2) Once Network Magic is working, do I have to renter my activation code? Thanks for your time. Message Edited by doowopper on 06:09 AM Hi All and Richard, Uninstall Network Magic and reboot.

On reboot, go back to Add or Remove Programs and uninstall Spysweeper. Reboot the computer. Use your Registry Cleaner or go to and download a 30-Day Trial of Tuneup Utilities 2009 and run its Registry Cleaner. Reboot the computer. Reinstall Network Magic. Use the other computer on the Network to reactivate Network Magic.